{"id":12822,"date":"2024-08-13T13:56:24","date_gmt":"2024-08-13T13:56:24","guid":{"rendered":"https:\/\/yonwine.com\/?page_id=12822"},"modified":"2026-04-13T20:31:00","modified_gmt":"2026-04-13T19:31:00","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/yonwine.com\/es\/shipping-policy\/","title":{"rendered":"Pol\u00edtica de env\u00edos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12822\" class=\"elementor elementor-12822\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bd24e3 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8bd24e3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa3d02a\" data-id=\"aa3d02a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-875526e elementor-widget elementor-widget-heading\" data-id=\"875526e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ENV\u00cdO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d9f2d elementor-widget elementor-widget-heading\" data-id=\"62d9f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacidad<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3468c18 elementor-widget elementor-widget-image\" data-id=\"3468c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"509\" height=\"63\" src=\"https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2.png\" class=\"attachment-large size-large wp-image-7619\" alt=\"\" srcset=\"https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2.png 509w, https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2-250x31.png 250w, https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2-300x37.png 300w\" sizes=\"(max-width: 509px) 100vw, 509px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f4d9fe elementor-widget elementor-widget-text-editor\" data-id=\"9f4d9fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bienvenido a nuestra aplicaci\u00f3n de comercio electr\u00f3nico de vinos. Nos comprometemos a ofrecerle el mejor servicio posible, incluido un env\u00edo fiable y eficaz. Consulte nuestra pol\u00edtica de env\u00edos a continuaci\u00f3n para obtener informaci\u00f3n importante sobre la entrega de sus pedidos:<\/p><h3>1. Destinos de env\u00edo<\/h3><p>Ofrecemos env\u00edos internacionales a una amplia gama de pa\u00edses. Tenga en cuenta que la disponibilidad de env\u00edo puede variar en funci\u00f3n de su ubicaci\u00f3n.<br \/>Para comprobar si realizamos env\u00edos a su pa\u00eds, introduzca su direcci\u00f3n durante el proceso de compra.<\/p><h3>2. Opciones de env\u00edo y plazos de entrega<\/h3><p>Env\u00edo est\u00e1ndar: Los plazos de entrega suelen oscilar entre 2 y 8 semanas, dependiendo del destino.<br \/>Env\u00edo urgente: Disponible para destinos seleccionados, con plazos de entrega que oscilan entre 3 y 10 d\u00edas laborables.<br \/>Plazos de entrega: Tenga en cuenta que los plazos de entrega son estimados y pueden variar debido a la tramitaci\u00f3n aduanera, los servicios postales locales u otros factores fuera de nuestro control.<\/p><h3>3. 3. Gastos de env\u00edo<\/h3><p>Los gastos de env\u00edo se calculan en funci\u00f3n del peso del pedido, el m\u00e9todo de env\u00edo seleccionado y el destino. Los gastos de env\u00edo totales se mostrar\u00e1n en la caja antes de confirmar el pedido.<br \/>Env\u00edo gratuito: Podemos ofrecer promociones de env\u00edo gratuito a destinos espec\u00edficos o para pedidos que cumplan determinados criterios. Estas ofertas se indicar\u00e1n claramente en nuestra app.<\/p><h3>4. Aduanas, derechos e impuestos<\/h3><p>Los pedidos enviados internacionalmente pueden estar sujetos a derechos de aduana, impuestos y otras tasas impuestas por el pa\u00eds de destino. Estos gastos corren a cargo del destinatario.<br \/>Le recomendamos que consulte con su oficina de aduanas local para obtener m\u00e1s informaci\u00f3n sobre los posibles gastos antes de realizar su pedido.<\/p><h3>5. Tiempo de tramitaci\u00f3n del pedido<\/h3><p>Los pedidos suelen procesarse en un plazo de 2 a 5 d\u00edas laborables tras la confirmaci\u00f3n del pago. Durante los periodos punta, los plazos de tramitaci\u00f3n pueden ser ligeramente superiores.<br \/>Recibir\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n con informaci\u00f3n de seguimiento una vez que se haya enviado su pedido.<\/p><h3>6. Seguimiento de pedidos<\/h3><p>Una vez enviado el pedido, recibir\u00e1 un n\u00famero de seguimiento por correo electr\u00f3nico o en la aplicaci\u00f3n. Puedes utilizar este n\u00famero para seguir el progreso de la entrega a trav\u00e9s del sitio web de la empresa de transporte.<br \/>Tenga en cuenta que las actualizaciones de seguimiento pueden no ser inmediatas y variar en funci\u00f3n del m\u00e9todo de env\u00edo y el destino.<\/p><h3>7. Restricciones de env\u00edo<\/h3><p>Algunos productos pueden tener restringido o prohibido el env\u00edo a determinados pa\u00edses debido a la normativa local (por ejemplo, restricciones a la importaci\u00f3n de alcohol). Si su pedido incluye un art\u00edculo restringido, se lo notificaremos y le ofreceremos opciones alternativas.<br \/>No realizamos env\u00edos a apartados de correos ni a direcciones APO\/FPO.<\/p><h3>8. Env\u00edos perdidos o da\u00f1ados<\/h3><p>Si su pedido se pierde o llega da\u00f1ado, p\u00f3ngase en contacto inmediatamente con nuestro equipo de atenci\u00f3n al cliente. Trabajaremos con el transportista para resolver el problema y asegurarnos de que reciba un reemplazo o un reembolso, seg\u00fan corresponda.<br \/>Las reclamaciones por env\u00edos perdidos o da\u00f1ados deben realizarse en un plazo de 14 d\u00edas a partir de la fecha de entrega.<\/p><h3>9. Cambios de direcci\u00f3n<\/h3><p>Si necesita cambiar la direcci\u00f3n de env\u00edo despu\u00e9s de realizar un pedido, p\u00f3ngase en contacto con nosotros lo antes posible. Haremos todo lo posible por atender su petici\u00f3n, pero no podemos garantizar que se puedan realizar cambios una vez tramitado el pedido.<\/p><h3>10. Paquetes no entregados<\/h3><p>Si un paquete nos es devuelto como imposible de entregar debido a una direcci\u00f3n incorrecta, la negativa a pagar los gastos de aduana u otras razones, nos pondremos en contacto con usted para organizar el reenv\u00edo. Pueden aplicarse gastos de env\u00edo adicionales.<\/p><h3>11. Contacto<\/h3><p>Para cualquier pregunta o duda sobre nuestra pol\u00edtica de env\u00edos, ponte en contacto con nuestro equipo de atenci\u00f3n al cliente a trav\u00e9s de la app. Estamos aqu\u00ed para ayudarte.<br \/>Gracias por elegir nuestra aplicaci\u00f3n para sus compras de vino. Nos comprometemos a entregarle su pedido de forma segura y r\u00e1pida.<\/p><p><strong>Nota:<\/strong> Esta pol\u00edtica de env\u00edos est\u00e1 sujeta a cambios sin previo aviso. Consulte esta p\u00e1gina con regularidad para conocer las actualizaciones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SHIPPING Policy Welcome to our wine e-commerce app! We are committed to providing you with the best service possible, including reliable and efficient shipping. Please review our shipping policy below for important information regarding the delivery of your orders: 1. 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