{"id":12823,"date":"2024-08-13T13:56:42","date_gmt":"2024-08-13T13:56:42","guid":{"rendered":"https:\/\/yonwine.com\/?page_id=12823"},"modified":"2026-04-13T20:31:01","modified_gmt":"2026-04-13T19:31:01","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/yonwine.com\/es\/return-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12823\" class=\"elementor elementor-12823\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bd24e3 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8bd24e3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa3d02a\" data-id=\"aa3d02a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-875526e elementor-widget elementor-widget-heading\" data-id=\"875526e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DEVOLVER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d9f2d elementor-widget elementor-widget-heading\" data-id=\"62d9f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacidad<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3468c18 elementor-widget elementor-widget-image\" data-id=\"3468c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"509\" height=\"63\" src=\"https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2.png\" class=\"attachment-large size-large wp-image-7619\" alt=\"\" srcset=\"https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2.png 509w, https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2-250x31.png 250w, https:\/\/yonwine.com\/wp-content\/uploads\/2023\/10\/separator_yon_red2-300x37.png 300w\" sizes=\"(max-width: 509px) 100vw, 509px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f4d9fe elementor-widget elementor-widget-text-editor\" data-id=\"9f4d9fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bienvenido a<strong> Yon Wine<\/strong>! Your satisfaction is our priority. If you wish to return a product purchased through Yon Wine, please carefully read the policy below:<\/p><h3><br \/>1. Per\u00edodo de retorno<\/h3><p>Consumers have the right to withdraw from a purchase within 14 days without providing any reason, in accordance with applicable consumer protection laws.<br \/>The withdrawal period begins on the day you receive the product. <br \/>To initiate a return, please contact our support team using our email <a href=\"mailto:customer@yonwine.com\">customer@yonwine.com<\/a><\/p><h3><br \/>2. Condiciones de devoluci\u00f3n<\/h3><p>To be eligible for a return, the product must:<\/p><ul><li>be in its original packaging<\/li><li>be unused<\/li><li>have the security seal intact<\/li><li>include all accessories or promotional items, if applicable<\/li><\/ul><p><br \/>Products that have been opened, partially or fully consumed, or damaged by the customer are not eligible for return.<\/p><h3><br \/>3. Gastos de devoluci\u00f3n<\/h3><p>Los gastos de env\u00edo de la devoluci\u00f3n corren a cargo del comprador, salvo en caso de defectos de fabricaci\u00f3n o da\u00f1os durante el transporte.<br \/>No se reembolsar\u00e1n los gastos de env\u00edo originales, excepto cuando la devoluci\u00f3n se deba a un defecto o da\u00f1o.<\/p><h3><br \/>4. Cambio o devoluci\u00f3n<\/h3><p>Once the returned product is received and inspected, you will be notified of the approval or rejection of your request.<\/p><p>If approved, you may, where applicable:<\/p><ul><li>exchange the product for another available item, or<\/li><li>receive a refund of the product price and, where applicable, the standard delivery cost, in accordance with applicable law<\/li><\/ul><p><br \/>Refunds will be processed using the original payment method within 10 business days after approval.<\/p><h3><br \/>5. Devoluci\u00f3n por defecto o da\u00f1o<\/h3><p>If a product is received with a manufacturing defect or has been damaged during transportation, you may request a return, replacement, or refund within a reasonable period after the issue is identified, in accordance with applicable consumer protection laws.<\/p><p>To initiate a request, please contact our support team and provide:<\/p><ul><li>a description of the issue<\/li><li>photographic evidence, where possible<\/li><\/ul><p><br \/>Once the issue is confirmed, Yon Wine will arrange an appropriate resolution, which may include a replacement, refund, or alternative solution depending on the circumstances.<\/p><p>Yon Wine will coordinate the resolution of such issues with the relevant supplier or logistics partner where applicable.<\/p><h3><br \/>6. Procedimiento de devoluci\u00f3n<\/h3><p data-start=\"2521\" data-end=\"2542\">To initiate a return:<\/p><ul data-start=\"2544\" data-end=\"2661\"><li data-section-id=\"5aplez\" data-start=\"2544\" data-end=\"2608\">access your account and order details (where applicable), or<\/li><li data-section-id=\"1vguyht\" data-start=\"2609\" data-end=\"2661\">contact our support team at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2639\" data-end=\"2659\">customer@yonwine.com<\/a><\/li><\/ul><p data-start=\"2663\" data-end=\"2781\"><br \/>Follow the instructions provided and ensure the product is securely packaged to prevent damage during return shipping.<\/p><h3><br \/>7. 7. Condiciones especiales<\/h3><p>Products purchased during promotions or at discounted prices may be subject to specific return conditions. These conditions will be communicated at the time of purchase.<\/p><h3><br \/>8. Contacto<\/h3><p data-start=\"3007\" data-end=\"3099\">If you have any questions about this Return Policy or need assistance, please contact us at: <a class=\"decorated-link cursor-pointer\" href=\"mailto:customer@yonwine.com\" rel=\"noopener\" data-start=\"3101\" data-end=\"3121\">customer@yonwine.com<\/a><\/p><h4 data-start=\"2461\" data-end=\"2485\"><strong data-start=\"2461\" data-end=\"2485\"><br \/>Scope of Application<\/strong><\/h4><p data-start=\"2487\" data-end=\"2617\">This Return Policy applies to purchases made through the Yon Wine mobile application and through official Yon Wine sales channels.<\/p><h4 data-start=\"2619\" data-end=\"2645\"><strong data-start=\"2619\" data-end=\"2645\"><br \/>Changes to This Policy<\/strong><\/h4><p data-start=\"2647\" data-end=\"2742\">We may update this Return Policy from time to time. Any changes will be published on this page.<\/p><p data-start=\"2744\" data-end=\"2796\">We encourage you to review this policy periodically.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RETURN Policy Welcome to Yon Wine! Your satisfaction is our priority. If you wish to return a product purchased through Yon Wine, please carefully read the policy below: 1. Return Period Consumers have the right to withdraw from a purchase within 14 days without providing any reason, in accordance with applicable consumer protection laws.The withdrawal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7027,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-12823","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - Yon Wine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yonwine.com\/es\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Yon Wine\" \/>\n<meta property=\"og:description\" content=\"RETURN Policy Welcome to Yon Wine! 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