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Frequently Asked Questions

Our app is available for download on AppStore and Google PlayStore or by scanning the QR Code on our partners wineries.

  • Azores
  • South Africa
  • Albania
  • Brazil
  • Germany
  • Andorra
  • Australia
  • Austria
  • Belarus
  • Belgium
  • Bosnia Herzegovina
  • Bulgaria
  • Canada (Ontário, Quebec, Manitoba, Alberta, British Colombia)
  • South Korea
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • United Arab Emirates
  • Slovakia
  • Slovenia
  • Spain
  • United States of America
  • Estonia
  • Finland
  • France
  • Gibraltar
  • Greece
  • Hungary
  • Canary Islands
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Liechtenstein
  • Luxembourg
  • Macedonia
  • Madeira
  • Malta
  • Moldavia
  • Monaco
  • Montenegro
  • New Zealand
  • Norway
  • Netherlands
  • Poland
  • Portugal
  • United Kingdom
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Singapore
  • Sweden
  • Switzerland
  • Türkiye
  • Ukraine
  • Vatican

Yes.

  • For Brazil, the maximum purchase quantity allowed is 12 bottles for each 30-day period.
  • The payment of fees and taxes at the destination is the responsibility of the recipient. (Subject to fees and taxes upon arrival of the cargo in Brazil.)
  • The customer must necessarily have a valid digital certificate (e-CPF).
  • Estimated transit time: 30 days (subject to additional delay at Brazilian Customs).
 
 

Exactly. The price per bottle includes an estimate of the shipping costs to your registered country.

There is no minimum number of bottles. You can buy as many bottles as you want from any winery. If you buy 6 or 12 bottles (depending on your country), all shipping costs are included. Below this minimum number of bottles for your country, additional shipping costs may apply. You can check the aditional shipping costs at any time in the shopping cart

Customers from non-EU countries may have customs fees at their expense.

Exactly. You can choose and buy wines from one winery and then repeat the same process for as many wineries as you wish.

You can finalize your shipment at any time by accessing the shipping button next to the shopping cart once you have purchased all the wines you want, whether from a single winery or multiple ones.

After confirming delivery at checkout, you will be able to fill in your shipping information.

You can change the shipping country at any time by accessing the shipping information menu in your personal information, as long as you have not yet made any purchases through the app.

Once your order is grouped and shipped, our logistics partner will send you the tracking number so you can track the status of your shipment.