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Welcome to our wine e-commerce app! We are committed to providing you with the best service possible, including reliable and efficient shipping. Please review our shipping policy below for important information regarding the delivery of your orders:
We offer international shipping to a wide range of countries. Please note that shipping availability may vary based on your location.
To check if we ship to your country, please enter your address during the checkout process.
Standard Shipping: Delivery times typically range from 2 to 8 weeks, depending on the destination.
Express Shipping: Available to select destinations, with delivery times ranging from 3 to 10 business days.
Delivery Times: Please note that delivery times are estimated and may vary due to customs processing, local postal services, or other factors beyond our control.
Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout before you confirm your order.
Free Shipping: We may offer free shipping promotions to specific destinations or for orders that meet certain criteria. These offers will be clearly indicated on our app.
Orders shipped internationally may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient.
We recommend that you check with your local customs office for more information on potential charges before placing your order.
Orders are typically processed within 2-5 business days after payment confirmation. During peak periods, processing times may be slightly longer.
You will receive a confirmation email with tracking information once your order has been dispatched.
After your order has been shipped, you will receive a tracking number via email or within the app. You can use this number to track the progress of your delivery through the shipping carrier’s website.
Please note that tracking updates may not be immediate and can vary depending on the shipping method and destination.
Certain products may be restricted or prohibited from shipping to certain countries due to local regulations (e.g., alcohol import restrictions). If your order includes a restricted item, we will notify you and provide alternative options.
We do not ship to P.O. Boxes or APO/FPO addresses.
If your order is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, as appropriate.
Claims for lost or damaged shipments must be made within 14 days of the delivery date.
If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
If a package is returned to us as undeliverable due to an incorrect address, refusal to pay customs fees, or other reasons, we will contact you to arrange re-shipment. Additional shipping charges may apply.
For any questions or concerns regarding our shipping policy, please contact our customer support team through the app. We are here to help!
Thank you for choosing our app for your wine purchases. We are committed to delivering your order safely and promptly.
Note: This shipping policy is subject to change without notice. Please refer to this page regularly for updates.
